Return policy

Return & Refund Policy

Fresh Flowers

Due to the perishable nature of fresh flowers, all sales are final.
We do not accept returns or exchanges on fresh flowers once they have been picked up or delivered.

If There Is an Issue

If your order arrives damaged or does not match your order, please contact us within 24 hours of delivery or pickup with:

• Your order number
• Clear photos of the flowers
• A brief description of the issue

We will review your concern and, if appropriate, offer one of the following:

• Replacement flowers
• Store credit

Pickup Orders

Once flowers leave our studio, we cannot be responsible for their condition due to factors beyond our control, including:

• Transportation
• Temperature
• Handling
• Storage
• Water availability

Wedding & Event Flowers

Wedding and event flowers are custom-made and non-refundable.

Any concerns regarding the order must be reported immediately upon pickup or delivery, before the flowers leave our care.

By accepting pickup or delivery, the customer acknowledges that the flowers have been received in satisfactory condition.

Custom Orders

Custom floral designs are created specifically for each customer and are not eligible for cancellation, return, or refund once work has begun.

Fresh flowers are living products, and natural variations in bloom size, color, and opening stage are normal and should not be considered defects.

We are unable to guarantee the longevity of flowers after they leave our care, as environmental conditions and handling greatly affect their lifespan.

Requests for refunds based solely on flower longevity after pickup or delivery will not be accepted.